Automated Features
RESERVATIONLESS Conferencing
FEATURES
When you need to host weekly recurring meetings or organize a last minute meeting, our Reservationless Conferencing efficiently allows you to bring people together to help you meet your business objectives and succeed.
AUTO CONTINUATION
Allow participants to stay on the conference call without your attendance. The conference will end once the last participant disconnects.
AUTO RECORD
Automatically record all of your calls without prompting to start a recording via your telephone keypad and eliminate the ability for anyone within your conference to stop the recording.
CALL MODERATOR DIAL-OUT
Start your conference call by just answering your phone. Our system automatically calls your predefined phone number when a participant joins your meeting.
CONFERENCE BREAKDOWN
Prevent your conference calls that have not been disconnected properly from continuing indefinitely by ending your conference once it has reached a set duration and number of participants limit.
CONFERENCE CODE-LEVEL CUSTOM GREETING*
Your company can set up a custom greeting to play after participants enter the conference code.
FREE ADD-ONS
Schedule, start and manage your meetings online with Call Manager
Start meetings from your iPhone or Android with SmartMeet®
CONFERENCE ENTRY MODE
Prior to participants joining your call, select one of the following entry mode options:
CUSTOM/BRANDED GREETINGS*
Record a custom welcome message that is played to all your participants who join your conference using your dedicated toll-free or toll dial-in numbers.
CUSTOM ENTRY
To quickly enter your conference, turn specified prompts off that are played after you enter your conference code or leader PIN.
DIAL-OUT
Directly from your conference, you are able to dial-out to domestic participants and bring them into your call or you can contact the operator to dial out to international participants.
DISCONNECT GRACE PERIOD
Provides a grace period allowing you to rejoin your conference in the event Auto Continuation is disabled and you have disconnected.
DUAL PASSCODE
Eliminate the need to enter a leader PIN to start your conference. You will be provided with a 10-digit leader conference code to start your conference and your participants are provided with a participant conference code to join your conference.
ENTRY ANNOUNCEMENT LIMIT
Reduce the number of entry tones played when your call has started. Quick Start must be disabled and more than five to ten participants are on music hold.
ENTRY/EXIT OPTIONS
Decide how your participants are announced when they join or leave the conference call. Choose from the following options: tone, name announce, name and tone, or silence.
FORCE DISCONNECT
Clear your conference by disconnecting all participants from your call while you stay connected. This feature is useful when you have scheduled back-to-back meetings.
GROUP MUTE/UNMUTE
Silence all participants’ lines by pressing a keypad command on your telephone. Group mute/unmute helps reduce background noise and limits interruptions during your conference.
INTER-DIGIT TIMER
Set an inter-digit timer, from 0 to 30 seconds, to wait in between digits when entering a telephone keypad command (i.e., leader PIN). Currently, this is set to 8 seconds.
INTERNATIONAL DIALING
Expand your global reach with our international conferencing solutions. We offer five methods to connect your international participants to your conference call, including links through our international call centers, toll and toll-free access numbers, a dial-out option, or a permanent dial-in number.
LEADER ENTRY/EXIT ANNOUNCEMENT
Change your entry/exit announcement setting from your telephone keypad.
LEADER EXPRESS ENTRY
Start your conference in one easy step by consecutively entering your conference code followed by * and your leader PIN followed by #.
LEADER PIN EXPIRATION
For security purposes, a leader PIN is required to start your Reservationless-Plus conference call. Your account can be provisioned to allow you to change your leader PIN via your telephone keypad. Your account can also be enabled with the expiration feature that forces you to change your leader PIN at regular intervals (selected by your organization in terms of days; minimum 30/maximum 365) at midnight from the date your leader PIN was created.
LEADER SMART ENTRY
Store a phone number so when you dial in from that number to start your conference, our system will recognize the number and join you to your conference without inputting your conference code and leader PIN.
LEAVE AND JOIN A CONFERENCE
Your participants have the ability to leave the conference they are attending and join a new conference without hanging up and redialing the same dial-in number.
LECTURE MODE
Mute all participants during your conference to reduce background noise. Participants will not have the capability to unmute their lines, allowing you to deliver your message uninterrupted.
LOCK/UNLOCK
Lock your conference call to prevent additional participants from joining the call, with the exception of dialing out.
MOBILE APPS
Control and access your meetings while on the road from your iPhone or Android device using SmartMeet.
MULTIPLE LEADERS
Have multiple leaders on your conference call, allowing them to have access to all leader controls. When provisioned, the leader prompts will play for ALL callers. When a participant enters the leader PIN, they will be placed into the conference as a leader with full leader controls.
NEWS ON HOLD*
News on Hold is provided by Rivet Radio. While waiting for your conference call to begin, your participants will hear up-to-the-minute news clips covering major national and world headlines across a broad range of categories including: business, sports, arts & entertainment, and technology & science.
ONLINE ACCOUNT MANAGEMENT
Manage your conferencing account online with our customer portal, TCC Online, at www.tcconline.com. From TCC Online you can update your profile and account settings, view your invoices and create reports. In addition, you can schedule and start your meetings.
ONLINE CALL MANAGEMENT
Use Call Manager, our free online meeting tool for our Reservationless-Plus service. Call Manager is an application for your desktop available for download or to run in your browser putting you in control of all aspects of your meeting including scheduling, participant management and security.
OPERATOR ASSISTANCE
At any time after your call has started, you can request an operator simply by pressing *0 to join your conference for assistance or 00 to speak to the operator privately.
PARTICIPANT LIST
A list of your participants will be provided in your conference summary report.
PERSONAL GREETING*
Record a personal message for your participants to hear when joining your conference or request a professionally recorded file.
PHONE COMMANDS
Control your conference with a touch of a button on your telephone keypad. You have the ability to mute lines, lock the conference, request operator assistance and much more.
POST-CONFERENCE EMAILS*
Keep an attendance roster of your participants with an email record of which participants were on the phone and/or web. Also, keep track of your total conferencing minutes to anticipate your call’s budget.
PRIMARY/SECONDARY LANGUAGE OPTION
Assign a secondary language to all prompts within your conference. Once activated, participants will receive an additional prompt to select a desired language. If no language is selected, your default language is used for that participant.
PRIVATE PARTICIPANT COUNT
Privately announces the number of participants on the conference call at any participants’ request.
PROJECT ACCOUNTING CODES (PAC)
Become more efficient when charging back for billable hours by using PAC Codes. They are ideal for attorneys, consultants and other professionals who track projects by cost center. You can establish a minimum/maximum number of digits required and provide up to twelve different prompts to play prior to entering the PAC value. We can capture your expense center, department or location, and the information will appear on your monthly invoice.
QUALITY CASE MAKER
From your telephone keypad, automatically create a trouble ticket online, assigning it to a quality agent for review and resolution, without any interruption of your on-going meeting. Please note prior approval is required.
QUICK START
Select Quick Start to immediately begin the conference call by allowing participants to enter the conference before you and start speaking before the call officially begins.
RECORD & PLAYBACK
Digitally record your Reservationless-Plus call for participants who were unable to attend or for participants who would like to listen to the conference call again. For easy, 24/7 availability, the recording can be accessed on the internet or by dialing a toll-free number. You may also purchase a CD, a downloadable link and/or a transcription of your recording.
RECORD PAUSE/RESUME
Pause your recording in progress and then resume the recording when you are ready to continue. This is ideal for long conferences where a ten to fifteen minute break may occur and silence during the playback is not wanted.
ROLL CALL
Prompt participants to record their name as they join the conference call. Any time during the conference, names can be replayed privately to any conference participant.
SECURITY PASSCODE
Provide an added level of security for your Reservationless-Plus conference by having greater control over who joins your conference. You can select and distribute the security passcode for every conference you host. You also have the ability to add a security passcode to an active conference by returning to the leader account menu.
SELF MUTE/UNMUTE
Allow participants to silence their own lines by pressing a keypad command on their telephones. Self mute/unmute reduces background noise from cell phones, speaker phones, etc.
SMS MESSAGE ALERTS*
Receive an actionable SMS message to your mobile phone when your participants are waiting for your conference to start.
SUB-CONFERENCE
Allow pre-selected guests to join a private discussion during your conference call. Sub-conferencing allows you to discuss side issues and other non-public information.
THIRD-PARTY CONFERENCE START
As a participant, bypass the hold music and start the conference as the leader if your leader is running late or unable to host your call.
TURN MUSIC ON HOLD ON/OFF
While waiting for your meeting to begin, participants can use their telephone keypad to turn the music on hold off or on.
WAITING ROOM
Have your participants placed on music hold until you are ready for them to join the conference call. This feature is helpful when you have two back-to-back conferences scheduled with two different groups.
*Cost associated; please contact Your Technology Business Guy for pricing.