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Get the Most out of Microsoft Teams Calling
300,000,000 Users rely on Microsoft Office 365 for efficient collaboration and communications
Only around 20,000,000 currently utilize the Voice capabilities of this software
Many of those who have provisioned Operator Connect to take full advantage of the functionality have achieved a 40% to 60% savings utilizing a fully managed and supported portal for added reliability.
Time to consider the possibilities with Operator Connect!
We're glad you're here!
If you have any questions we want to get them addressed. In certain cases specific pricing information is available. However, due to many considerations including your existing environment and technical requirements you can Contact Us any time for a custom quote.
We look forward to being of your assistance!
What is Operator Connect?
Until now, PSTN calling in Microsoft Teams was available through Microsoft Calling Plan or Direct Routing. Because Calling Plan is limited by a small international footprint, is more expensive, adds surcharges and restricts call minutes via a credit-based system, many organizations opt for Direct Routing.
These solutions, created by Microsoft Partners, offer expanded features, better support and more international coverage. Operator Connect is the next evolution of Direct Routing, improving the experience in three ways.
- Direct peering with Teams: Prebuilt into the Teams network, bypassing public internet limitations
- Simplified management: Uses only the Teams Admin Center, no PowerShell or third-party portals
- Shared Service Level Agreement: Service expectations clearly defined for both Intrado and Microsoft
Microsoft Teams Application Ecosystem
Even among elite Microsoft Partners, not all Operator Connect solutions are made equal. As an Intrado partner our customized design-implementation-adoption methodology alongside a diverse mix of proprietary and third-party extensions will deliver more value from Teams than ever before
Omnichannel customer service essentials hosted in Microsoft® Azure
Easy to use add on for 1-click call transfer
Audio, video and screen recording hosted in Microsoft Azure
Microsoft 365 plans with an annual license review
Managed services, premier support and an e-learning portal
Packages for advanced solution design and implementation needs
eFax & Analog
Fax from Teams and integrate other existing analog devices
Teams-certified audio and video devices for rooms and workspaces
All Microsoft Teams calling options, including Operator Connect, require Microsoft Phone System and a Microsoft 365 license. Want to hear about the licensing options? We can help with that too!