Cloud Communications

Unified Communications (UC):

  • Unified Communications refers to the integration of various communication tools and platforms into a single cohesive system, allowing users to access and manage their communication channels from a unified interface.
  • UC typically encompasses a range of communication methods, including voice calling, video conferencing, instant messaging, email, voicemail, and collaboration tools.
  • The goal of UC is to streamline communication processes, enhance collaboration, and improve productivity by providing users with seamless access to all communication channels from any device, anywhere.
  • UC solutions can be deployed on-premises, in the cloud, or in hybrid environments, depending on your organization's preferences and requirements.

Cloud Communications:

  • Cloud Communications, on the other hand, specifically refers to communication services and systems that are hosted and delivered over the internet (i.e., the cloud).
  • Cloud Communications solutions leverage cloud-based infrastructure to provide communication services such as voice calling, messaging, video conferencing, and more.
  • By utilizing cloud-based services, organizations can benefit from scalability, flexibility, and cost-effectiveness, as they do not need to invest in on-premises hardware or infrastructure.
  • Cloud Communications can encompass various communication technologies, including Voice over Internet Protocol (VoIP), Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Communication Platform as a Service (CPaaS).