The short answer is Click here. This will take you to a reservation form that can be filled out and submitted for processing. However, there are a number of considerations that it’s worth exploring to ensure a successful event. Here’s a more in-depth look at the process with a step-by-step guide:
Step 1: Schedule the call. Most importantly you will need to know the date, time, title, expected duration, and name of the host. It is also vital to have a good idea of how many participants will dial in for the meeting so we can staff appropriately to ensure minimal hold times. You will then select from a number of features that can be used during the call or receivables for after the call concludes. Add a webcast if you need to share visual content. Then, let us know any specific instructions we should know to customize the experience. You’ll then be provided with a reservation confirmation containing the dial-in details.
Step 2: Invite Participants to the meeting. Make sure you consider the time zones in which everyone is located, international connection options if they are outside the U.S., and how you will communicate it. The information you will provide them are the “participant” dial-in numbers contained on your reservation. Because the number set is exclusive they only need to dial in and we’ll know exactly which call they’re dialing in for based on that.
Step 3: Connect. The Host and Speakers will dial in on the “Speaker” dial-in numbers, be greeted by an operator, and be joined to the Pre-Conference to go over the call details with the Lead Operator. We have standard scripting that we can read, but you are able to customize any wording we use in the introduction, Q&A session, or conclusion. Once all presenters are connected and the call flow is confirmed you’re ready to begin. If you have an exceptionally large audience dialing in we may recommend a User ID with registration option (callers enter a code) to prevent bottlenecks that can lead to long hold times.
Step 4: Use Operator Assisted call features to customize the presentation delivery and audience interaction. With our Live Conference Manager you can view the connections (participant details), chat with the lead operator behind the scenes, and prioritize questions during the Q&A session if you prefer. The lines can be open for collaboration or muted for a presentation, then unmuted one-by-one for a formal Q&A. Pre-recorded sessions and customizable scripting can also help you achieve the desired format.
Step 5: Post-Call Work. Upon completion of your call we get to work on the deliverables that were requested. Recordings such as Mp3 files and transcriptions are produced and sent. Replays are activated for the desired length of time. Participant list containing the details you requested are formatted and sent. Then, any custom work that you may have requested such as recording edits and reporting information is finalized.
We make it easy to organize a successful Operator Assisted conference call! Schedule it with key details and select desired features, then invite participants with exclusive dial-in numbers. We’ll get everyone connected, customize the scripting, and utilize features during the call to tailor the experience. We produce high quality deliverables and can modify them at your direction. Schedule with us today!
Curious about our process?
> Here’s exactly what you can expect throughout our Operator Assisted Call Experience.
