Operator Assisted Concierge Service

Toll-free Reservations

Schedule your teleconference just by picking up the phone and dialing your branded reservations line. You will be connected with one of our helpful reservationists who will walk you through the process and answer any of your questions.

Recurring Call Scheduling

Save time when scheduling your standing conferences. A reservation is automatically generated for as long as you like. Recurring Call Scheduling is ideal for daily, weekly or monthly team meetings and project updates. There is no charge if you skip a conference.

Project Accounting Codes (PAC Codes)

Become more efficient when charging back for billable hours by using PAC Codes. They are ideal for attorneys, consultants and other professionals who track projects by cost center. Every time you make a reservation, we can capture your expense center, department or location, and the information will appear on your monthly invoice.

Fax/Email Confirmation

Double-check the specifics of your teleconference. You can choose to receive a confirmation of your conference details via fax and/or email, whichever you prefer.

Web Conferencing

Make your audio conference more engaging and interactive by adding visuals. You can share a presentation or video clip to give your meeting more impact. Web conferencing gives you the ability to collaborate on documents, share applications, poll your audience or tour the web.

Streaming

Rely on Streaming when you need to broadcast your message to the widest audience possible. Your conference is accessible live over the Internet and can be archived for later playback. Present only the audio portion of your call or add slides.

Encore

Digitally record your call for anyone who was unable to attend it live or would like to listen again. EncoreSM makes it available by dialing a toll, toll-free or International Toll-Free (ITFS) number for easy, 24/7 access.

Transcription

Receive a written record, either electronically or in hard copy, of what was said during the conference. Transcriptions are helpful for identifying sound bytes and quotes for post-event press releases. Choose to transcribe the entire call or just the Q&A session. We provide several different delivery options to fit your specific needs.

International Dialing

Expand your global reach with InterCall’s international conferencing solutions. We offer three methods to connect your international participants to your teleconference, including toll and toll-free access numbers and a dial-out option.

Dial Out

Allow InterCall to dial out to your participants rather than requiring them to dial into the call. You provide us with the names and telephone numbers of your participants and an operator will make sure they join your teleconference.

Lecture Mode

Mute all guests’ lines during the presentation to reduce background noise allowing you to deliver your message uninterrupted.

Unique User ID’s

Our optional, unique User IDs can be used to speed participant dial-in entry and better identify participants, limit conference participation to specific individuals or when used in conjunction with our Registration Services to collect data from your participants in advance of your call. The most common use is to pre-assign a unique User ID to each invited participant, which the caller will need to enter to join your conference calls. We can assign each call participant a unique User ID when our Registration Services are used, or you can provide us with your own User ID list. User IDs may be any number of numeric digits.

Music Entry

Place participants on music hold until the teleconference begins. Music Entry creates a formal atmosphere for the conference.

Entry/Exit Tones

Hear a tone whenever a new participant enters or exits the teleconference. It lets everyone knows that a new participant has joined or left the teleconference without interrupting the conversation.

Name Announce

Have participants’ names announced by an operator as they join the conference, letting everyone know who is on the call. Name Announce makes it easy for you to keep track of your call's audience.

Roll Call

Have the operator broadcast the names of all participants who have joined the call. Roll Call confirms that all expected participants are in attendance.

Leader First/Last

Create a friendly atmosphere for the conference by joining the conference before your participants. It gives you the opportunity to greet participants as they enter the call. Alternatively, Leader Last lets you join the conference after everyone else has arrived, creating a formal atmosphere. Leader Last is recommended for large presentations and speaking events.

Sub-conference

Allow pre-selected guests to join a private discussion before the conference begins. Sub-conference lets you review last minute details, side issues and other non-public information.

Communication Line

Speak with an operator outside of the main conference to convey behind-the-scenes information, orchestrate guest speakers or give timing cues. A communication line makes it easier to manage a large conference.

Promotional Tape

Send InterCall a tape for your participants to hear while they wait for the conference to begin. A promotional tape sets the tone for your call and can provide participants with relevant information about the speaker or conference topic.

Voice Talent

Use screened and trained operators to provide voice-over quality talent, lending a professional touch to high-profile conferences. Voice Talent is beneficial for media-facing events or conferences hosted by your firm’s upper management.

Custom Script

Craft a special message for a welcome statement, Q&A session and/or closing comments. Your script is read by the operator during your conference. Custom Scripts offer you another way to personalize your calls.

Group Mute/Unmute

Silence all participants’ lines by pressing a keypad command on your telephone or by instructing your operator. Group Mute/Unmute helps reduce background noise and limits interruptions during your conference.

Self Mute/Unmute

Allow participants to silence their own lines by pressing a keypad command on their telephones. Self Mute/Unmute reduces background noise from cell phones or speaker phones.

Online Live Conference View

View operator assisted conference call online real time, see Participant totals and list, edit Q&A queue order, etc.

Polling

Use the operator to survey all conference participants. You determine the questions prior to the conference and participants respond using their telephone keypads. Polling allows you to collect instant feedback and increases participants’ involvement in the call. You receive a report with all responses that is organized by question and participant.

Question & Answer Session

Give your participants the opportunity to ask questions during the conference. Participants indicate that they have a question using their telephone keypad, while the operator manages the question queue in a professional and orderly fashion.

Participant Report

Capture your guests’ names, on-the-line times, phone numbers and up to four additional pieces of information you select as they dial into your event. This list is faxed or emailed to you for your reference; you'll know who heard your message, who missed it and with whom to follow-up.

Encore Reports

Capture basic information about anyone who accessed your Encore recording. The information is transcribed and sent to you for your records.

Conference Lock

Prevent additional participants, even the operator, from joining the conference by pressing a command on your telephone keypad. Conference Lock gives you the freedom to discuss confidential information in a secure environment.

Password/Passcode

Restrict attendance and heighten security by requiring participants to provide the operator with a pre-determined word or code to join the conference.

Approved Participant List

Indicate which participants are scheduled to be on the conference when creating your reservation. At the time of the call, only those on the list will be joined to the conference.